FAQs

  • Are retail gift cards refundable?

  • Are the retail gift cards embossed?

  • Are there any restrictions on purchasing cards?

  • Do these cards expire or have any fees?

  • How do I check the status of an order?

  • How do I place an order?

  • How is my order packaged and delivered?

  • How long does it take to receive my order?

  • What delivery options do you offer?

  • What methods of payment do you accept?

  • Where can these cards be used?

  • Why can’t I buy gift cards for my business from GiftCardMall.com anymore?

  • Will someone contact me about my order?


  • Answers

    Are retail gift cards refundable?
    No. Retail gift cards are non-refundable.

    Are the retail gift cards embossed?
    The retail gift cards are not embossed.

    Are there any restrictions on purchasing cards?
    No, but the card value denominations are preset for all of the brands.

    Do these cards expire or have any fees?
    Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

    How do I check the status of an order?
    You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

    How do I place an order?
    You can shop online at any time and pay by credit card, or call 1-877-GC-MALL1 (1-877-426-2551) between 8:00 a.m. and 6:00 p.m. CST to have someone assist you with your order.

    How is my order packaged and delivered?
    Store gift cards can only be shipped to the billing address at this time. They arrive in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the contents.

    How long does it take to receive my order?
    Once payment has cleared, it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select.

    What delivery options do you offer?
    We offer delivery options ranging from ground shipping to next day shipping. Freight charges will be quoted based on the size of the order and the delivery method selected.

    What methods of payment do you accept?
    We only accept debit and credit cards from Visa, American Express or MasterCard.

    Where can these cards be used?
    Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

    Why can’t I buy gift cards for my business from GiftCardMall.com anymore?
    We now have a separate site for corporate orders. Please visit our incentive site, OmniCard.com.

    Will someone contact me about my order?
    In accordance with our compliance guidelines, a representative may contact you to verify for your payment information.