FAQs

  • Are e-gift cards refundable?

  • Are there any restrictions on purchasing cards?

  • Do these cards expire or have any fees?

  • How do I check the status of an order?

  • How do I place an order?

  • How is my order delivered?

  • What delivery options do you offer?

  • What methods of payment do you accept?

  • When will my recipient receive their e-gift card?

  • Where can these cards be used?

  • Why can’t I buy gift cards for my business from GiftCardMall.com anymore?

  • Why did I not receive my e-gift?


  • Answers

    Are e-gift cards refundable?
    Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they call customer service at 1-877-GC-MALL1 (1-877-426-2551).

    Are there any restrictions on purchasing cards?
    No, but the card value denominations are preset for all of the brands.

    Do these cards expire or have any fees?
    Most merchant cards do not have an expiration date or fees. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

    How do I check the status of an order?
    You can check the status of an order by clicking My Account in the drop down under your name at the top of the page.

    How do I place an order?
    You can shop online at any time and pay by credit card, or call 1-877-GC-MALL1 (1-877-426-2551) between 8:00 a.m. and 6:00 p.m. CST to have someone assist you with your order.

    How is my order delivered?
    Your recipient will receive an email or text message that contains a link to their gift card. You will also receive a confirmation email. The link will take them to their personalized gift card. The gift card can either be printed for use at the merchant unless the merchant has specified online redemption only on the brand's page. In some cases they can use the gift card directly from their mobile phone.

    What delivery options do you offer?
    E-gift cards are delivered via e-mail.

    What methods of payment do you accept?
    We only accept debit and credit cards from Visa, American Express or MasterCard.

    When will my recipient receive their e-gift card?
    It can sometimes take up to 24 business hours from the time of purchase to review the order unless you specify a future delivery date.

    Where can these cards be used?
    Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.

    Why can’t I buy gift cards for my business from GiftCardMall.com anymore?
    We now have a separate site for corporate orders. Please visit our incentive site, OmniCard.com.

    Why did I not receive my e-gift?
    Due to their filtering system, some Email Service Providers (such as Yahoo and Gmail) may categorize your e-gift as spam or a promotional offer. Try checking your inbox, spam and promotions folders for an email from customerservice@GiftCardMall.com. If you find your e-gift has been delivered to your spam or promotions folder, mark us as a trusted site so that you can receive your e-gifts directly to your inbox in the future.